Retailworld | Our people

John Caldwell

Group CEO

John Caldwell is the CEO of RWR Group which includes specialist recruitment brands; RWR Health, Retailworld, and Hospoworld.

Trish McLean

Executive Director

Trish McLean is the Executive Director of RWR Group which includes specialist recruitment brands: Retailworld, Hospoworld, RWR Health, and RWR Construction.

Shaun Crowley

Group COO

Shaun started his career in accounting and finance at 18, and now as Group COO of RWR Group, he leverages his strategic leadership and financial expertise to drive operational efficiency and growth across the brands.

Tara Goss

General Manager of People & Performance

With over 14 years of global recruitment and training expertise, Tara drives workforce engagement, development, and operational excellence.

Elissa Crosswell

Director - WA

Elissa is passionate about developing people and building teams. She brings more than 20 years of retail management insight to her recruitment.

Dean Roberts

Director - QLD

Dean is a passionate advocate for retail as a career of choice.

Vanessa Stevenson

Director - Lower North Island

Vanessa is our Lower North Island Rock-Star and Director.

Stuart Armstrong

Director - South Island

Stuart is part of the powerhouse Recruitment team for the South Island, having moved from Melbourne to Christchurch to take the business on!

Danielle Dunn

Agency Director – Auckland

As Agency Manager for Retailworld Auckland and Director for Hospoworld New Zealand, Danielle supports our teams across Retailworld, Hospoworld, and RWR Exec, while also managing our teams to ensure optimal client delivery.

Sophie Kennedy

Senior Account Manager - AKL

Originally from the UK but now calling NZ home, Sophie is our Auckland based Senior Account Manager specialising in Fashion & Footwear.

Dana Maruska

Agency Manager - AKL

With 12+ years of retail and wholesale experience in varying roles across NZ & Australia, Dana applies her hands-on industry expertise to her role as the Agency Manager at Retailworld Auckland.

Georgia Hinton

Shopfront Team Leader - AKL

Georgia's career started in the fashion industry at a young age, evolving into senior leadership positions, HR within the beauty world, and then onto recruitment which she defines as her greatest passion. She's currently on maternity leave.

Caitlin McDonald

Team Leader - RWR Executive & Retailworld Resourcing NSW

Passionate about connecting top talent with leading brands & businesses, Caitlin brings a mixture of experience including a background in retail management with some of Australia's most popular premium womenswear brands.

Simon Cook

Account Manager - NSW

With over 20 years in the industry across Retail Operations and Recruitment, Simon brings a wealth of knowledge to the team having seen the retail landscape change and evolve during his time.

Chelsea Spanos

Team Leader Melbourne

Chelsea is known for her strategic, high-impact approach, partnering with senior stakeholders to deliver top talent and drive long-term value in the evolving Retail landscape.

Laura Jones

Account Manager - VIC

An experienced retail manager, Laura has worked in multiple roles across high-end department stores and the fashion space where she loved unleashing her visual merchandising creativity.

Jamie Williams

Senior Account Manager - QLD

Having worked in retail for most of his career, Jamie climbed the retail ladder with roles across the UK, NZ and Australian markets. He has a genuine love for all things fashion, technology, and customer service.

Nikkida Luu

Account Manager - QLD

Nikkida is a people-focused fashion retail recruitment specialist with over 10 years' industry experience, blending commercial insight and creative flair to make strategic, empathetic talent matches.

Hollie Gonsalves

Account Manager - WA

Originally from the UK, Hollie moved to Australia in 2005 and never looked back! Hollie’s passion for people and building relationships led her to recruitment, she loves connecting people to new opportunities and being a part of their career journey.

Liam Turner

Executive Projects Lead

Liam drives strategic alignment and operational momentum by leading high-impact projects, streamlining executive workflows, and optimising systems in people-first environments.

Krischen Balberan

Group Marketing Manager

Chen is our resident Marketing wiz and has 7 years of experience in helping businesses share their story in ways that create meaningful relationships.

Chona Fe Mercado

Group Administrator

Whether its handling administrative duties, providing recruitment support, or just being a reliable assistant, Chona is committed to delivering top-notch results.

Camille Mari

Assistant Accountant

Meet Camille, our Assistant Accountant with a knack for numbers and a passion for creativity.

Lea Domingo

Team Administration & Training Coordinator - Retailworld SYD & National

Lea is a people-first recruiter with over 10 years of experience connecting top talent to growing businesses across tech, marketing, climate, legal, and more.

Mara del Prado

Group Accountant

Mara has 7 years of experience in accounting, fund administration, auditing, and taxation, known for her excellence and dedication to financial operations.

OUR PEOPLE