Store Manager – Retail | Customer Experience | High-Value Transactions
Chatswood | Full-Time
Lead a customer-focused store in one of Sydney’s most diverse and dynamic retail communities.
We’re partnering with a well-established customer-focused business to recruit a Store Manager for a Chatswood location.
This is a fantastic opportunity for a confident retail leader who enjoys building genuine customer relationships, working in a fast-paced multicultural environment and taking ownership of a smaller-format store.
Chatswood is a highly diverse retail and residential community, with a particularly strong Chinese-speaking customer base. If you enjoy connecting with customers from different backgrounds and can build trust quickly, this environment offers an opportunity to make a real impact.
THE OPPORTUNITY
As Store Manager, you’ll be the face of the business in Chatswood, responsible for creating a professional, welcoming and trusted experience for every customer.
You’ll take ownership of:
• Leading and coaching a small, customer-focused team
• Building strong relationships with a diverse customer base
• Driving sales, KPIs, conversion and customer engagement
• Confidently explaining products and services to customers
• Managing cash handling, reconciliation and day-to-day financial processes
• Maintaining high standards of accuracy, security and compliance
• Managing opening and closing procedures and daily store operations
• Supporting rostering, training and performance management
• Identifying opportunities to grow sales and improve the customer experience
WHAT’S ON OFFER?
• Base salary around $75,000 + Super
• Monthly performance-based bonus scheme
with potential to earn up to approximately $40,000 additional
• Five-day working week
• Choose your roster!
Choice of roster: Monday–Friday, Tuesday–Saturday or Sunday–Thursday
• Genuine autonomy within a smaller-format store
• Hands-on leadership role with strong earning potential
• Established and growing business
• Opportunity to work within one of Sydney’s most culturally diverse retail communities
WHO WE’RE LOOKING FOR
We’re looking for a commercially minded retail leader who is confident, personable and comfortable taking ownership.
You may come from:
• Store Management or Assistant Store Management
• Banking or financial services
• Foreign exchange or travel money
• Jewellery, watches or luxury retail
• Telecommunications or electronics
• Travel or hospitality
• Specialty retail or other high-value customer environments
You’ll ideally bring:
• Previous Store Manager, Assistant Store Manager, Branch Manager, Supervisor or Senior Sales experience
• Strong sales and KPI performance
• Excellent attention to detail and confidence handling transactions
• A genuine customer-first approach
• Strong communication and relationship-building skills
• The ability to work autonomously in a smaller team
• Confidence coaching and developing team members
• A high level of integrity and professionalism
Experience in foreign exchange, banking, financial services or another high-value transaction environment will be highly regarded — but it’s not essential.
Mandarin or Cantonese language skills will be highly advantageous
for this Chatswood-based opportunity, particularly when building rapport and providing an exceptional experience for the local customer community.
However, language skills are not essential. We’re equally interested in candidates who demonstrate strong communication, cultural awareness and the ability to build trust with a diverse customer base.
WHY CHOOSE THIS ROLE?
This is more than a traditional Store Manager position.
You’ll have genuine ownership of your store, the opportunity to build long-term customer relationships and the ability to directly influence your commercial results and earning potential.
If you’re an experienced retail leader who loves people, enjoys sales and wants the autonomy to really make a store your own, we’d love to hear from you.
Apply now for a confidential conversation.
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