This established Australian retailer has a beautiful heritage, a loyal customer base and a product range centred around natural fibres, quality and timeless style.
Known for apparel, accessories, homewares and gifting, their stores are warm, personal and service focused. Customers value genuine advice, product knowledge and pieces that are practical, beautiful and made to last.
This is a community focused retail environment where local relationships, loyalty and repeat business really matter. With a strong regional presence, a growing online business and Camberwell as their key Melbourne store, this is a great opportunity to lead a store with plenty of untapped potential.
Your New Role:
As Store Manager in Camberwell, you will take ownership of sales, team leadership, customer experience, stock, rosters, wages, loyalty, CRM and store presentation.
This role will suit someone who enjoys running a store like their own business. You will be trusted to lead, make decisions, build local customer relationships and create a warm, polished and commercially focused store environment.
You will be joining a loyal and experienced team, with strong in store support already in place. They are now looking for a Store Manager who can bring structure, confidence and drive to continue growing the business.
What You Will Get Up To:
- Lead, coach and support a small, experienced retail team
- Take ownership of daily trade, sales performance, wages, rosters and operational standards
- Build genuine relationships with a loyal local customer base
- Drive loyalty, CRM activity and repeat customer engagement
- Create a warm and polished store environment that reflects the quality of the product
- Support customers with consultative service, styling advice and product education
- Manage stock, replenishment, visual standards and store presentation
- Lead local store activity and support the store’s connection with the Camberwell community
- Previous Store Manager experience in a boutique, premium, lifestyle, fashion, homewares, gifting or customer focused retail environment
- Luxury, premium or consultative retail exposure would be highly regarded
- A warm, confident leadership style with the ability to get the best out of a small team
- Commercially aware, with experience working to sales targets, wages, KPIs and customer engagement goals
- Strong customer service skills and confidence building repeat customer relationships
- Ability to balance beautiful service with strong commercial outcomes
- Someone who enjoys ownership, autonomy and being trusted to run the store without being micromanaged
- A genuine appreciation for quality product, natural fibres and a more considered retail experience
If you love creating community in your store, apply now! Alternatively give Caitlin a call on 0455 466 307 or email your resume directly to caitlinm@retailworld.net.au