Retail Operations & Hospitality
Steer a prominent portfolio of premier retail and hospitality operations for a leading WA group. Drive commercial growth, master high-volume seasonal trade, and shape a high-performing team culture across an iconic WA island destination. Multi-site operations experience essential.
- Strategic Oversight: Lead the commercial and operational footprint of a multi-faceted retail and hospitality portfolio.
- Competitive Package: Executive salary package + performance incentives + flexible living arrangements starting from $150k (island-based or daily commute).
- Leadership Footprint: Join the overarching executive team of a highly respected, family-owned group.
Our client is a premier, family-owned WA enterprise and an established leader across independent retail and commercial operations. Renowned for operating signature locations across Western Australia, including long-standing commercial ventures on Rottnest Island, they are dedicated to high operational standards, community engagement, and premium customer experiences.
They foster a culture of ownership and collaboration, providing senior leaders with the scope and autonomy to make a genuine impact across established, multi-disciplinary operations.
The Role
As General Manager, you will join the senior leadership team with end-to-end accountability for the client's island-based portfolio. You will be a dynamic, presence-driven executive who connects overarching business strategy with on-the-ground operational execution across a mix of fast-paced retail and hospitality sites.
This is a high-visibility, hands-on role designed for a commercial leader who excels in dynamic environments, enjoys mentoring operational managers, and thrives on solving complex logistical and seasonal challenges.
Key Responsibilities:
- Executive Leadership: Provide holistic direction across the client's combined island operations, serving as a key member of the senior executive team.
- Commercial Performance: Take full ownership of P&L performance across all operating units such as optimising revenue, gross margins, labour productivity, and overall profitability.
- Operational Excellence: Establish and maintain exceptional standards across product presentation, customer experience, service delivery, and compliance.
- People & Capability Building: Mentor site leaders, build senior capability, and oversee workforce strategy and rostering tailored to peak trading cycles.
- Supply & Logistics Management: Oversee unique island logistics, inventory pipelines, and supply chain movements to guarantee seamless continuity.
- Culture & Synergy: Cultivate a unified culture across diverse operational sites while partnering closely with centralised group support functions, including finance, HR, marketing, and procurement.
- Senior Multi-Unit Experience: Proven track record leading multi-faceted operations across retail, food service, or hospitality sectors.
- Commercial Acumen: Robust financial discipline with demonstrated success in managing P&L, controlling wage budgets, and maximising operating margins.
- Presence-Driven Leadership: An energetic, solution-focused leadership style that prioritises visibility, active coaching, and leading from the front.
- High-Volume & Seasonal Agility: Experience managing high-volume operations with fluctuating seasonal demand and complex supply chains.
- Uncompromising Standards: Strong attention to detail regarding customer service, operational hygiene, brand presentation, and safety compliance.
- Strategic Communication: Outstanding interpersonal skills with the ability to make confident decisions and unite diverse teams around a shared vision.
- Remuneration: Highly competitive executive salary package starting from $150k + performance incentive structure.
- Flexibility & Lifestyle: Choice to reside on iconic Rottnest Island (preferred) or commute daily from the mainland.
- Autonomy & Influence: High levels of operational freedom backed by the owners and executive group.
- Career Growth: Long-term leadership opportunities within a broader, continually expanding group portfolio.
Apply now or contact Elissa for a confidential discussion: 0484 614 160 | elissac@rwr.net.au
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