Lead one of the world's most iconic luxury brands, representing sophistication and style in their stunning Melbourne CBD boutique.

The Opportunity:

We are seeking a passionate, driven, and experienced Store Operations Manager to join the flagship boutique in Melbourne's CBD. This is an exciting opportunity to represent one of the world’s most iconic luxury timepiece brands, working within a close-knit and dynamic team!

As Store Operations Manager, you will be responsible for leading, motivating, and developing your team to achieve sales targets while ensuring every client receives a memorable luxury shopping experience. You will also oversee visual merchandising, stock management, and the seamless execution of in-store operations.

Key Responsibilities: 

• Lead, coach and develop the store team to deliver on sales, service, and KPI expectations
• Build and maintain strong client relationships, ensuring a superior level of client service
• Drive sales performance through commercial decision-making and team engagement
• Oversee visual merchandising standards, seasonal launches and store presentation
• Manage store operations including rostering, stock control, and loss prevention
• Collaborate with head office, planning, and regional management to maximise results
• Execute VIP events, clienteling strategies, and CRM initiatives to grow the client base

About You:

• Proven experience in a Store Operations Manager role with strong operations and visual merchandising experience.
• A strong understanding of CRM (Customer Relationship Management) and clienteling, with a proven ability to foster and maintain client relationships.
• Experience and confidence in working with high-end clientele.
• Exceptional communication skills, both written and verbal.
• Impeccable presentation and a commitment to delivering a world-class customer experience.
• A sales-driven mindset with a continuous desire to learn, grow, and exceed targets.
• A genuine passion for luxury accessories, timepieces, and a strong willingness to deepen your knowledge of the brand and its collections.

The Benefits:

• Competitive base salary of up to $80,000 + Super + Commissions 
• Attractive commission structure based on both individual and team performance.
• Tuesday - Saturday roster
• A rare opportunity to work with an internationally celebrated luxury brand.
• Join a supportive, collaborative, and inspiring team environment.
• Work in a beautifully presented boutique with an iconic heritage and elegant atmosphere.
• Dress in the most popular garments of each collection! 

If you are an experienced luxury professional with a passion for fine timepieces and delivering impeccable service, we want to hear from you.

Submit your resume and APPLY NOW. Alternatively, for a confidential discussion, contact Chelsea on 0490 042 434.

JOB REFERENCE #38309022