Lead retail operations across multiple boutiques, driving sales, customer experience and acting as the key link to head office.

Your New Employer:

You’ll join a premium, high end retail business renowned for its precision craftsmanship and timeless design. This brand is known for elegant boutiques that deliver exceptional customer service and expert product knowledge. With a strong focus on quality and attention to detail, they maintain a reputation as a leader in entry level luxury retail across the world. The company values teamwork, continuous development and creating memorable experiences for every customer who walks through the door.

Your New Role: 

As Retail Manager, you will oversee operations across multiple boutiques and act as the key link between stores and head office. You’ll ensure consistent delivery of exceptional customer service and operational excellence while leading and supporting boutique managers to meet sales targets and uphold brand standards. Working closely with marketing, merchandising, supply chain and finance teams, you’ll coordinate activities to align boutique operations with overall business goals.

Regular travel between Sydney and Melbourne boutiques will keep you connected to each store’s performance and needs.

• Lead daily operations across multiple boutiques, ensuring consistent high standards in customer experience and store presentation
• Serve as the main point of contact between boutiques and head office, facilitating clear communication and operational alignment
• Support boutique managers in recruitment, training, rostering and performance management to drive sales and operational results
• Manage inventory, stock control and loss prevention processes across sites
• Collaborate with cross-functional teams to implement marketing campaigns, merchandising initiatives and promotional events
• Oversee boutique budgets, expenses and ensuring compliance with safety and security regulations

The Experience Checklist: 

• Proven experience managing multi-site retail boutique operations with a hands on approach, preferably within premium or luxury retail
• Strong leadership skills with the ability to motivate and hold boutique managers accountable for sales results
• Experience in stock and inventory management with attention to loss prevention
• The ability to provide clear business advice and operational strategy to store teams
• Excellent stakeholder management and communication skills, able to work closely with cross functional teams and senior management
• Willingness to travel regularly between Sydney and Melbourne boutiques
• A practical mindset, comfortable rolling up sleeves and involved in day to day retail challenges

What’s Next?

If you’re excited about the opportunity to step into a multi-site role and bring your luxury or premium retail experience, apply now! Alternatively give Caitlin a call on 0455 466 307 or email caitlinm@retailworld.net.au

JOB REFERENCE #3946681