Lead a small team in Yatala delivering top-tier customer service. $80K + super, flexible roster, Aussie-owned brand, hands-on leadership role.

Looking for your next leadership move in a business where your voice matters and your impact is felt daily?

We’re partnering with a well-established, Aussie-owned business based in Yatala that services customers nationwide with a reputation for exceptional service and quality. With years of five star ratings under their belt and a close-knit, high-performing team, they’re now looking for a hands-on leader to take customer experience to the next level.

What’s in it for you?

• $80,000 + Super
• Flexible roster, ideal for those chasing better work/life balance
• Join a business that values autonomy, initiative and people-first leadership
• Be part of a trusted name with a national reputation for excellence
• Work in a friendly, down-to-earth environment with genuine people

About the Role

This is more than just a customer service role. As the Customer Experience Lead, you’ll be the driving force behind a passionate service team, ensuring customers feel supported at every touchpoint. You’ll coach, mentor, and motivate your team while handling escalations and championing a positive, solutions-focused culture.

This role is perfect for someone who loves helping people, leads from the front, and thrives in an environment where no two days are the same.

Key Responsibilities

• Lead and support a small team across phone, online and face-to-face customer interactions
• Handle escalated enquiries with empathy and efficiency
• Manage rosters, recruitment, and team performance feedback
• Collaborate cross-functionally to ensure a seamless customer journey
• Identify and implement ways to enhance customer satisfaction and loyalty
• Be a hands-on leader who leads by example and sets the service standard

What We’re Looking For

• Previous experience in a customer service leadership role
• A hands-on, positive and solutions-driven leader
• Experience in eCommerce, retail or similar service environments is highly regarded
• Excellent communication skills and emotional intelligence
• Comfortable navigating CRMs or customer platforms
• Able to work the occasional weekend (but flexible rosters mean balance is achievable)

If you’re ready to step into a role where you can lead with purpose, support a fantastic team, and deliver service that truly makes a difference, apply now. Or call Jamie on +61452100913.

JOB REFERENCE #3942992