Lead national ops for NZ's leading retail & entertainment group. Big team, bold brands - drive impact & shape your next career chapter.

National Operations Manager | Retail + Entertainment
We’re working exclusively on a rare and high-impact opportunity to lead nationwide operations for one of New Zealand’s most recognisable and dynamic retail-entertainment groups. With a portfolio of nearly 20 sites across the country, and more on the way, this role is all about shaping a consistently brilliant customer experience, driving commercial results, and elevating team performance across a well-loved, fast-paced, and growing multi-brand business.

About the Role:
Reporting to the NZ General Manager, this is a hands-on leadership role with full accountability for operational performance across three well-known retail/entertainment brands. You’ll lead a workforce of 500+ team members nationwide, working closely with the Support Office and senior stakeholders across marketing, finance, and people, while also collaborating with international group leadership. A key part of the role is coaching and developing a team of Multi-Site Managers who oversee regional venue portfolios.

You’ll lead through others, drive strategic initiatives, and support future growth, all while building on a strong existing foundation. The network is engaged, brand standards are clear, and several new sites are set to open in 2025.

What We’re Looking For:
This role is best suited to a commercially astute, people-first leader with deep experience in fast-paced, multi-site environments across retail, hospitality and/or entertainment.

What you'll bring:

• A sharp commercial lens and strong P&L capability
• A track record of operational excellence at scale
• Hands-on leadership style with a focus on values, culture, and capability uplift
• High EQ and the ability to build trust quickly with stakeholders at all levels
• A growth mindset and the ability to juggle pace with precision

The National Operations Manager will be responsible for leading a network of three Multi-Site Managers, ensuring the delivery of exceptional operational standards, customer experiences, and team development across the business.

Why This Role:
The business is in an exciting phase of evolution, investing in its people, growing its footprint, and embedding leadership practices that are modern, values-led, and commercially aligned. You’ll be joining at a pivotal moment, with real runway to make your mark.

Opportunities like this don’t come around often, especially with a brand of this scale and energy. If you’re ready for the challenge, we’d love to hear from you. For any confidential questions, feel free to email Dana at dana@rwr.co.nz

JOB REFERENCE #3916335